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Customer Service - 0344 879 4960

Frequently Asked Questions

Please use the navigation links below or simply scroll down the page to view your required answer.

Ordering

Q. How do I purchase a gift voucher?
A. Gift vouchers can be purchased on our website or over the telephone by calling our sales team on 0844 879 4975. You must be 18 or over to purchase any product containing alcohol.

Q. What are the differences in the "standard voucher pack" and the "gift pack"?

Standard voucher pack Boxed gift pack
Standard Voucher Pack - No Charge Gift Pack - At a cost of £5.95

Q. I am having difficulties placing my order online.
A. If you experience problems placing your order, please call us on 0844 879 4975 and one of our agents will be more than happy to help you.

Q. Before I purchase can you tell me more information about the experience?
A. Please either look on the activity description on the website or call us on 0844 879 4975 for more information.

Q. Can I add a special message onto the voucher?
A. Yes, just enter your message in the space provided before completing your sale.

Q. I have a discount code and it is not being accepted.
A. The discount code may have expired. Discount codes can only be applied to non promotional experiences.

Q. I haven't received my order confirmation.
A. We advise that you wait at least 24 hours for the order confirmation email to come through, however if you have not received this after that time please call us on 0344 879 4960 or email gift@giftideasfortwo.com.

Delivery

Q. How much is standard postage?
A. Gift Ideas for Two is happy to confirm that we do not charge for standard delivery.

Q. How long does delivery take?
A. All voucher packs are sent first class, please allow 3-5 working days for your pack to arrive. We do have two further delivery options at an extra charge:-

  • Recorded Delivery – can take up to 5 working days, requires a signature - £3.90
  • Special Delivery – guaranteed next day delivery (if ordered before 11.30am) requires a signature - £7.50

Q. How long do Traditional Gifts take to be delivered?
A. Please check under the Product Information on the website for the approximate delivery time.

Q. Can I use a different delivery address, other than the purchasing address?
A. Regrettably, for security reasons we are unable to send vouchers to an address that is different from the purchasing address.

Registering/Validating Your Voucher

Q. How do I register/validate my voucher?
A. Your registration card should include step by step instructions on the registration process. If you need help with this please email us at gift@giftideasfortwo.com including your registration number.

Q. My information pack says I need a gift receipt to register, I don't have this. What can I do?
A. To enable us to process your registration we do need a copy of the original receipt or gift receipt. We can also accept a copy of a bank statement showing the purchase transaction.

Q. I am having trouble registering online, can I register another way?
A. If you are unable to register online you can complete the registration card with your details and post it to our office, Gift Ideas for Two Registrations, Ash House, Melbourn Science Park, Melbourn, Hertfordshire SG8 6HB. We will return your voucher in 4-5 working days upon receipt, and we would advise you to keep a copy of your registration number.

Q. I want to register for an experience not listed within my information. I have seen an experience on your website which suits my needs better than the voucher I have, can I register for something different?
A. Yes, just make a note on your registration card of the product code you would like to have and then return your completed registration card with your full contact details to Gift Ideas for Two, Ash House, Melbourn Science Park, Melbourn, Hertfordshire SG8 6HB.

For exchanging to an experience worth more than your current voucher please see Q. Can I exchange to an experience that is more than the face value of my current voucher?

Booking

Q. How do I book my experience?
A. To view full booking details please go to www.giftideasfortwo.com/HowToBook and enter your voucher number without any spaces or hyphens and then call the number next to your chosen location to book a date.

Q. Do any of the experiences have restrictions?
A. For safety reasons, some experiences have certain size, age and health restrictions. You can find these restrictions in the Import Info section in the paragraph titled "You need to know" on the relevant product page of our website. You are required to notify Gift Ideas for Two and/or the experience provider of any relevant medical condition. You must be 18 or over to purchase any product containing alcohol.

Q. Does my experience need to be taken or just booked before the expiry date?
A. You will need to have booked and attended your experience before the expiry date or the voucher will become invalid.

Q. I have booked a date for my experience; can I cancel or change this?
A. We are unable to cancel or change the date or time of the experience once it is booked.

Q. What happens if my experience is cancelled due to weather by the experience provider?
A. If your experience is cancelled due to weather we will happily rebook you in for the next available dates. Please check upon cancellation of the rebooking procedure if booked directly with the experience provider.

Q. I cannot attend my booking due to illness, do I lose the voucher?
A. Should you need to cancel your experience at short notice, owing to illness or accidental injury to yourself or the death of an immediate family member, it may be possible to rearrange your experience through a replacement voucher. Please contact us on 0344 879 4960 as soon as possible.

For all claims we will need a copy of a Doctor's note. Please note our Cancellation Cover does not cover pre-existing medical conditions.

Q. I have lost my voucher, what can I do?
A. Unfortunately we are unable to reprint misplaced vouchers.

Exchanging

Q. Can I change my voucher for a different experience?
A. Yes, your voucher can be exchanged for another voucher, up to the face value stated on it. Please note Gift Ideas for Two promotional/special offer products and tangible gifts are excluded from the list of exchangeable products.

Q. Where can I find out how much my current voucher is worth?
A. The value of the experience is noted on the bottom left hand corner of your voucher.

Q. How do I exchange my voucher?
A. Choose the experience you wish to exchange to and make a note of the product code. Send your voucher back to us. Our address is Gift Ideas for Two, PO Box 219, Saffron Walden, Essex, CB10 9DZ. Please include a covering letter detailing what you would like to exchange to and we will send the new voucher to you, this can take up to 5 working days to arrive. Please keep a note of your original voucher number in case your correspondence does not reach our office.

Q. Are there any restrictions on how many times I can change my voucher?
A. Vouchers can only be exchanged twice.

Q. Is there a fee to exchanging my voucher?
A. There is no fee for the first exchange and a £20.00 administration fee for the second exchange.

Q. How long does the exchange process take?
A. Once we receive your original voucher back, the exchanged voucher is sent out the same day via first class post, please allow up to 5 working days to arrive.

Q. Can I exchange to an experience that is more than the face value of my current voucher?
A. Yes, but you will be required to pay the cost difference. You can do this by calling us on 0344 879 4960 or by sending in a cheque made payable to Activity Superstore Ltd.

Q. Does exchanging my voucher extend the expiry date?
A. No, the expiry date remains the same as on your current voucher.

Extending

Q. Can I extend the voucher expiry date?
A. Yes, it can be extended for a further six months. The voucher can only be extended once and must be done whilst the voucher is valid. Promotional vouchers cannot be extended.

Q. How much is the extension fee?
A. There is an administration fee of £20.00.

Q. If I pay for an extension will I receive a new voucher?
A. No, keep the voucher you have. You will receive confirmation either via email or a letter. You will need to take extension confirmation as well as your voucher on the day of your experience.

Q. I have lost my extension letter, can it be resent?
A. Yes, please email us at gift@giftideasfortwo.com or call 0344 879 4960 quoting your voucher number and request a replacement letter.

Refunds

This policy applies to vouchers purchased online through www.giftideasfortwo.com

Q. I no longer require the voucher, can I have a refund?
A. If you are not satisfied with your voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your Voucher. Please return your voucher to Gift Ideas for Two, PO Box 219, Saffron Walden, Essex, CB10 9DZ. Refunds will be paid back onto the credit/debit card used to place the original order. Refunds cannot be issued once you have registered or booked a date with the experience provider.

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